HKM EXECUTIVE TEAM BIOS

ROB and SCOTT DURHAM – PRESIDENT and CEO

Rob and Scott Durham, the dynamic duo behind HKM, took the reins of the company in 1996 when they purchased it from their father, George Durham. Since then, they have been at the forefront of HKM’s impressive growth, leading the company through multiple strategic acquisitions and continually expanding its capabilities with the latest equipment and services. Under their leadership, HKM has not only grown significantly but also maintained a workforce of 150 dedicated employees. Rob and Scott have successfully run the company with a professional approach while encouraging a close-knit, family-like environment, ensuring that every team member feels valued and motivated. Their commitment and vision have been key to HKM’s enduring success and reputation in the industry for over 102 years.

CARLA BROUMAN BAILEY – VICE PRESIDENT, SALES AND MARKETING

Carla is a dynamic leader who has been instrumental in driving the company’s growth and innovation. Starting her journey with HKM in 2001 as an Account Executive, Carla quickly established herself as a top performer, consistently delivering exceptional sales results by providing stellar service and delivering comprehensive marketing web solutions to large corporations. Promoted to her current role in 2022, Carla oversees the sales team and spearheads all marketing efforts, while continuing to personally manage a significant portfolio. Her expertise in both sales and marketing, coupled with her ability to build and nurture strong client relationships, has been pivotal in elevating HKM’s market presence and expanding its reach. Carla’s leadership is marked by a strategic vision that not only enhances sales performance but also promotes community engagement, positioning HKM as a leader in both the industry and the communities it serves.

Besides her strong commitment to her work and charitable endeavors, Carla is passionate about animals and has five dogs and four cats. She enjoys expressing her creativity through cooking, entertaining, decorating and karaoke while valuing quality time with family and friends.

SARA DANCULOVIC-BELL – MAJOR ACCOUNTS MANAGER/SALES REPRESENTATIVE

With nearly 15 years of experience at HKM, Sara Danculovic-Bell has played an integral role in ensuring the success of countless client projects. After graduating from John Carroll University, she began her career at HKM as an Account Service Representative. Through dedication and a keen understanding of client needs, she advanced to the role of Major Account Manager/Team Lead, and eventually into a blended position as Major Account Manager/Sales Representative.

In her current role, Sara works closely with clients, the estimating team, and production staff to ensure that every project is completed on time and meets the highest standards of success. She is known for her ability to manage complex projects, collaborate effectively with various teams, and deliver results that exceed client expectations. 

CARA BRUCE – VICE PRESIDENT, DIRECT MARKETING

Cara possesses over 16 years of experience in driving successful marketing initiatives. She has been pivotal in cultivating key business relationships with leading financial services and healthcare companies, fueling the company’s growth.

Cara believes in thoughtful planning, collaboration, and empathy as the foundation of strong teams and partnerships. She is dedicated to ensuring that client initiatives meet the highest quality standards and are delivered on time and within budget. Her client-centric approach and expertise in variable data programming and mailing has consistently fostered successful business relationships.

As a Green Belt in Six Sigma, Cara is passionate about refining processes and implementing product and service developments that deliver measurable results. Cara has recently been learning as much as she can about AI to further enhance internal processes and add value to client offerings.

Outside of work, Cara enjoys live music, gardening, and spending time with friends and family.

CARRIE CARLEY – MAJOR ACCOUNTS MANAGER

Joining HKM in September 2018 as a Customer Service Representative, Carrie quickly demonstrated her ability to manage complex client projects with precision and care. Over the next four years, she honed her skills managing initiatives for clients in the Financial and Educational sectors, leading to her current role as Major Accounts Manager and team leader within the department.

In this capacity, Carrie oversees direct mail projects from start to finish, coordinating with clients from diverse industries and guiding projects through each stage of production. Her meticulous approach ensures that jobs are executed with accuracy and delivered on time. Balancing the needs of clients, collaborating with vendors and the HKM team, and managing her own team, she finds both challenge and fulfillment in driving projects to successful completion while fostering strong, lasting client relationships.

JUDY DOLATA – MAJOR ACCOUNTS MANAGER

Judy Dolata joined HKM in 2003 as an Account Service Representative, quickly establishing herself as a trusted partner for clients across a diverse range of industries. Over the years, Judy has built enduring relationships, with many clients specifically requesting her expertise on their projects.

Recognized for her exceptional skills and dedication, Judy was promoted to Major Accounts Manager, where she oversees complex, high-profile projects for top-tier companies. In this role, she also leads a team of Account Service Representatives, ensuring that each project is managed with precision and care.

Judy’s approach is both analytical and strategic, always focused on delivering the best possible outcomes for her clients at competitive prices. Her deep knowledge in print production, data analysis, mailing, programming, warehousing, and fulfillment is complemented by her years of hands-on experience, making her an important asset to HKM and its customers. Judy’s commitment to excellence and her ability to navigate intricate project requirements have made her a cornerstone of the HKM team.

ROB LANG – MANAGER, IT, PROGRAMMING AND PROCESSING

With over 24 years of experience in the direct marketing and print industry, including more than 16 years at HKM, Rob has made substantial contributions to HKM’s company’s success. He has a key role in increasing account growth through nurturing customer confidence and has efficiently reduced postage costs by managing client data. Rob has also designed custom data processes for variable campaigns, showcasing his innovative problem-solving skills. Additionally, he is a vital member of both HKM’s safety and security teams, ensuring a secure and compliant work environment. His extensive experience and leadership have been instrumental in driving HKM’s continued success.

BILL MORTENSEN – VICE PRESIDENT, ACCOUNT SERVICE

With an impressive 40 years of industry experience, Bill stands as a pillar of expertise and leadership within our organization. His extensive background uniquely positions him to provide exceptional oversight for a team of dynamic Account Service professionals, who manage a diverse array of client accounts.

Bill’s depth of knowledge and understanding is unparalleled, making him an invaluable asset to both the Account Service and production teams. His daily interactions ensure that all programs flow seamlessly, creating a collaborative and efficient work environment.

In his role, Bill works closely with our Team Leaders to maintain high levels of engagement and productivity across all parties. He is also responsible for conducting thorough employee assessments, ensuring that our team consistently meets and exceeds performance standards.

Beyond his supervisory duties, Bill manages an impressive account load demonstrating his ability to balance leadership responsibilities with hands-on account management. His commitment to excellence and his strategic approach to account management have earned him the respect and admiration of both colleagues and clients alike.

CRISTINA NORTON – DIRECTOR, FINANCE

Cristina Norton has been a vital part of HKM for over 15 years and currently serves as the Director of Finance, a role she has held for the past two years. Originally from Romania, Cristina moved to the USA during college, where she began her career in accounting. Her comprehensive experience spans across accounts payable, receivables, and month-end operations, equipping her with strong problem-solving skills. As Director, she leads the accounting, finance, and billing teams, fostering a collaborative and supportive environment. Cristina has played a key role in transitioning HKM to electronic files and cloud-based solutions, continuously working to automate processes and improve efficiency. Her dedication to her team and deep understanding of the company’s internal operations have been instrumental in HKM’s ongoing success.

GREG WLOSZEK – VICE PRESIDENT, OPERATIONS

Greg has been the cornerstone of our printing plant and operations for a remarkable 45 years. As the head of production operations and facilities management, Greg oversees the daily responsibilities that ensure our plant runs smoothly and efficiently. His dedication and expertise have been instrumental in maintaining the high standards of our operations.

Throughout his tenure at HKM, Greg has actively participated in numerous technological advancements, driving innovation and efficiency within the plant. His commitment to excellence and continuous improvement has not only enhanced our production capabilities but also set a benchmark for industry standards.

With a wealth of experience and a deep understanding of the intricacies of printing operations, Greg is a respected leader and mentor to many. His unwavering dedication and passion for the job have made him an invaluable asset to our team and a true pillar of our organization.